Payout for month booking has not gone through

Tanja21
Level 2
Cape Town, South Africa

Payout for month booking has not gone through

Hi please help!

The guests moved in on 25 January and its now 12 February and the payment has not gone through. I was under the impression that monthly payouts get done at the beginning of the booking? How do I contact Airnbnb to resolve this?

Thanks for any asistance in advance. 

2 Replies 2
Marit-Anne0
Level 10
Bergen, Norway

You may contact airbnb using all the given methods in the community help guides found at the very top of this forum

https://community.airbnb.com/t5/Community-Help/bd-p/Community-Help-EN

Emma94
Level 10
Ho Chi Minh City, Vietnam

You need to raise hell on twitter. It's the only way to get your $$. Trust me Airbnb customer resolution sucks for being a multi billion dollars company.