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This thread is an easy place to find great community guides and helpful topics made by the Community for the Community. This board will be a continuous work in progress, so if you would like to start your own help guide or have useful content in the Cente... read more
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This, I believe, is the most common question on the Community Center. Below is a "How To" guide on contacting Airbnb via Twitter and/or by calling their Customer Support Line. Here are 3 easy ways to contact Airbnb: Airbnb Community Experts Via Twitter Di... read more
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Hi, I've got a coupon code for being a superhost that I want to use. I've just submitted a request to book somewhere but didn't see anywhere to add the code so I'm not sure how I'm suppose to use it for the booking? Can anyone help?Thanks, Lauren
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Hi all,I've read in blogs that Airbnb is offering or is about to offer to property managers CTA/CTD functionality (Closed to arrival/Closed to departure) for the availability calendar. Anyone knows if this is the case and if yes, how to implement it?For t... read more
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Dear Community,I have a notification showing on my Airbnb app but no pending requests or messages at all. I've looked extensively, anyone have any ideas how to clear this as it may prevent me from replying to an actually request in a timely manner. I have... read more
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I thought I'd share my anecdote in hopes it would be informative to others - I rented my apartment to a man and his significant other this past Saturday and came home to find that $300 of makeup was stolen out my off-limits closet along with a pair of sun... read more
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hello I was recently put through to a Community Expert when I had a query with Airbnb. What's the advantage of being a Community Expert? Do they get paid?
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Hi, When I look at my bookings, they all say I haven't chosen a payout method yet. But I have, and both my default and my backup say "ready" next to them. Should I be concerned about not getting paid, or is this just a delay in updating between the variou... read more
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A guest canceled the day before checking in. I have a moderate cancellation policy, so the guest will not get a refund. I feel a little guilty accepting the money even though the guest isn't staying for the night. Is there a message I should send guests w... read more
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can you send to me the details of the card please which you send the money for itmaybe its wrong or any numbers in the card is wrongbecause im worried because i have alot of transfer for this accountthanks alot
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Hi, We are new hosts on AirBnB. I first enquiry has asked if they can make a down payment of €500 to secure the apartment and the balance at the end of May (a month before their stay). Is this possible and, if so, how to we set up the transaction? Thank y... read more
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Hello, The 20th of February this year my wife recieved and e-mail from automated@airbnb.com stating that "apparently" her e-mail adress was modified and to ignore the message if it was intentional, but she hasn't modified her e-mail adress. Her password w... read more
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