I recently had a worriesome experience. A yellow warning sign appeared on my guest ratings, and Airbnb "tips" furiously flashed on the page in a cycle. (As if they mis-coded the timer on the tips feature.) Turns out I got 4 stars from a couple of guests for Location, which was why I was being alerted.
I'd never really thought about the Location category before. I'm in a great neighborhood, despite not being immediately next to the subway. I often get five stars for Location, but not always. I would assume that everyone in my neighborhood would get, on average, roughly the same ratings for Location.
But the Airbnb tips made me pause:
Ask guests who have stayed in your listing what was surprising about your neighborhood and add those details to your description. | Describe your neighborhood to guests in advance so they know what to expect. |
So if I just describe my location accurately, that should be enough for a guest to leave a five-star rating?
What does the "Location" rating mean to you? What if it were called "neighborhood" instead? Would that mean something else?
Eager to hear your thoughts.