Hi everyone,
when checking my listing today I noticed that there is new feature at the front of a listing called ‘home highlights’.
I urge everyone to check this.
My home highlights erroneously states that 95% of guests rated my location 5, when all my 18 reviews have rated location 5 - so it should be 100%. As I have a waterfront property, anything less than a consistent 5 stars for location is detrimental.
I have reported this to Airbnb, but it raises concerns as to:
1. Why is data being reported in error
2. Why are these things being promoted - guests can read ratings and reviews for themselves
3. Guest reviews are not often fair and reasonable and percentages do not tell the whole story.
I had a guest last year rate me a 3 for cleanliness out of retaliation, and I’m still trying to make up for that in the ratings. So I’m just waiting for the highlight to say that my property is not 100% clean.....
cheers
Steve