Our last guest requested another date in order to communicate with us. She said it was the only way. We had to decline it to clear her. I have a screen shot. My issue is that it is showing that we have a 90% rating instead of 100%. How can we change that? I guess we should have had her cancel but we did not know that. I know that we are fairly inexperienced but I cannot find anywhere how to communicate with Airbnb directly. I can only assume they read these postings. Help would be appreciated.
Here is a copy of our guests email. They did stay with us.
Hello Ron and Gail: This is Janet C. We actually already have a reservation from 12/25-12/31 but I couldn't figure out how to write to you without putting in some open dates into the field above. Peter had given me an e-mail address to write to but I received a message saying that that my e-mail could not be delivered as that airbnb address had already expired. We look forward to coming to stay at your place soon! I am just planning some things to do for our evenings (after skiing) and was wondering if the living space has a CD player (we like to listen to audiobooks together) and any board games or card games? We are happy to bring what we need, I just don't want to bring anything that is already there! Also, we are coming in pretty late. Our plane arrives a little after 10pm and we still need to rent our cars. How would you like us to enter the premises? I see on the airbnb web-site that we're to enter through the west gate and go around to the back--will you leave it open for us? Or perhaps there is a keycode? If there is a crock pot and/or a large dutch oven type of pot available, that would be wonderful. Is Smith's on South Valley Street the closest full grocery store? Thank you so much for your help. We look forward to meeting you soon. Sincerely, Janet C