Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, I have a renter coming in on July 1 for six weeks. Since this is considered a long term stay, I noticed the cancellation policy term changed to: Long-Term Stay: Firm If this renter cancels between June 1 and July 1, what does the renter pay? Thanks f... Latest reply by Rebecca

I’ve had a home booked since March 5th. Host just contacted me today saying that the unit needs repairs and will be unavailable for my trip that is 3 weeks away. They linked two other properties to switch to, one of which did not have the same amenities a... Latest reply by Rebecca

It is very long time I did not get any booking,many inquires shoed but booking not confirmed,is there any mistake in system or in my listings. Latest reply by Rebecca

Briefly: I am neither a host nor guest. I am the owner of a property in Virgina that is being rented out without my permission, and in violation of the long-term lease, HOA guidelines, and County ordinance. This is a clear violation of the lease our 12-mo... Latest reply by Annahita1

I have made a reservation and paid the deposit. I could find out how to redeem my gift card during the check out. Now I have been able to redeem the card, but how do I apply it to my current reservation? Latest reply by Vicki647

Hi everyone - I want to set my availability for 60 nights (May 1st t0 June 30th). I live in NYC where you have to have a min of a 30 day rental. That is the date range I need to rent out for. However, all the dates are struck out. How do I make then ... Latest reply by Rebecca

Two years ago we had the worst airbnb/vacasa experience ever: Upon arriving at the house, the house smelled like 100 years of smoke covered up by a few years of Febreze, the grill was broken so we couldn't make dinner, the heater was broken, the hot tub w... Latest reply by Anna12466

I have been hosting for about a year now and have had some strange things happen but nothing as bizarre as this. A group booked my Airbnb for a night. On the morning of their expected arrival I sent them a message via the Airbnb app saying that I was look... Latest reply by Rebecca

It seems guests can no longer add the guest list prior to me accepting their reservation. On previous bookings I was able to ask the quests to update their guest list before I accepted their reservation. I did this as part of my screening process. Now whe...

I'm a frequent Airbnb user who recently encountered a serious problem that reflects the need for improved customer support in specific scenarios. Here's the situation:Host's Policy Breach: After booking a reservation, the host messaged me on WhatsApp, dem... Latest reply by Helen3