Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I need to go with my instincts in future.I had a guest enquire on a Sunday evening about staying for one night on the Monday.Straight away he referred to a previous review where a guest had complained about cleanliness regarding my bedding.i assured the o...

AIRBNB should make a spot so hosts can exchange their places for free. Give a fee to AIRBNB because we are using the site to make this connection and make it host only access to the link/location. It would benefit Hosts who have down time at their places ... Latest reply by Natasya2

I've tried 5 times to by a gift card through Airbnb and my card is declined every time. My bank says the problem is all on Airbnb's side. Has anyone else come across this? And how the heck to do you contact customer service for gift cards??? Latest reply by Natalia1581

I was in Philadelphia for a wake of a friend. I booked an airbnb for myself, the widow, and her sister and husband in law. We were unable to check in before the wake began due to airbnb policy, which is fine. However, at the end of the night, we went t... Latest reply by Linda4476

I've been mulling this over for awhile and I'm having a hard time forming anything concrete from the nebulous cloud of thoughts in my head, so apologies if this post comes off a bit discombobulated. In the olden days of vacation rentals, owners would bu... Latest reply by Brian2659

I tried to redeem a gift card on the 29th December but an I was given an error: "We are having trouble redeeming your gift card. Please contact us for help". So I contacted the support team and was told that the gift card is in their system and it should... Latest reply by Melanie1372

I bought a virtual gift card and the PIN number does not work when I try to redeem it, I paid $200 for it, support tells me system is down and to try again later but I’ve seen many posts now talking about the same issue and now I’m feeling this will be an... Latest reply by Melanie1372

Hello everyone, A recent guest who stayed for 4 days has indicated that they developed a rash after using our hot tub. They are now expecting a full refund. We are very diligent with our cleaning protocols between guests and there were no complaints durin... Latest reply by Helen3

Im in a 2 bed apartment. We are 2 people in 2 beds. The host provided 1 set of bedding. I am sleeping under a coat in a freezing apartment. The host refuses to provide more bedding and told me if i was cold i should use socks and sweaters. My point is if ... Latest reply by Helen3

I have no way of easily adding seasonal rates. I have a ski rental home. It is very frustrating because if I allow bookings 3 or 6 months in advance the prospective guest thinks that the rates still apply when they don't. I usually lose the prospect on... Latest reply by Maria18886