@Elizabeth290
Yes, hosting is a large learning curve! But enjoy the ride - it does have its upside.
With regard to the broken blind - here's a few tips for the future if you ever do want to mention or deal with damage (or wear and tear which is sometimes what blinds come under..)
Have a comprehensive inventory list of all items, appliances and equipment in the property - along with date of purchase, receipts and previous repair. Obviously you may not be able to complete all the info but it is a good base to work from. Then take photographs of each room and cabinet contents before each rental. Every time! And then, should any damage occur, ask the guest if they were responsible and get an answer, one way or another. All this should happen before you make either a statement in your review, or a claim to Airbnb. Seems excessive right? I mean why shouldn't you be able to just tell Airbnb what was broken right? Well not these days. You will have to be able to prove it was there, prove when it happened, prove who did it and provide original purchase receipts and written estimates on replacement/repair.
Phew! Lot of effort - for what might not even turn out to be any return at all, or perhaps only 10% of what the original cost was.
So - my motto is 'prevention rather than cure' and if you want to avoid (most of the time) that kind of headache - look after the items in the property, keep them in good shape, remove them when they are not, test and check everything, don't keep any family heirlooms, expensive items, personal keepsakes in the property unless you really don't mind them getting broken or stolen. And then be cool about it when it does (not very often but sometimes accidents do happen). If you want to claim - check your own insurance first..... most will not cover your Airbnb rentals - but some are beginning to and it may be worth researching that and changing over. But do not rely on Airbnb - they are not your insurance policy.
(I know you did not ask for all this! and I hope it doesn't come across as a lecture - just spelling it out here in the hopes it might help another host avoid an issue before it even happens. 🙂
So thank you @Elizabeth290 for the opportunity - and good luck with this one - keep on pushing Airbnb to respond and to at least edit the guest's review (and your response) - I bet that Airbnb will do that (remove the unprovable accusatory statements from your guest's review). Remember - Twitter works well in getting a response.
Best Wishes.