Hi @Alex12005
48 hour free cancellation policy for long stays here. If the host isn't responding to messages you should be able to call them as their contact details will show on their booking confirmation.
If you have booked more than 28 days before you can just cancel penalty free on the Airbnb platform.
Long-term Stay
- Automatically applied to reservations of 28 nights or more.
- Reservations are fully refundable for 48 hours after the booking is confirmed, as long as the cancellation occurs at least 28 days before check-in (3:00 PM of the listing’s local time if not specified).
- More than 48 hours after booking, guests can cancel before check-in and get a full refund, less the accommodation fee for the first 30 days and the service fee.
For a full refund, cancel within 48 hours of booking and at least 28 full days prior to listing’s local check-in time (3:00 PM if not specified).
If the guest cancels the reservation before the start date of their stay, the first month of the reservation is paid to the host in full and not refunded to the guest.
If the guest cancels the reservation during their stay, the guest must use the online alteration tool in order to arrange a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining booking is less than 30 days.