@Sue185
Sue this is going to be incredibly long winded but where as @David126 is a man of important words, but few, I tend to be a man of many and explain why. I have kitchen duty at Meals on Wheels this morning so I am going to have to break this into two parts, this bit for the reasoning behind the review, and I will come back to how I would review later in the day...ok.
You have already mentioned this man in another post so I do have some 'forewarning' of it.
Firstly you do have a history to protect! I can't understand why you do not have superhost status. You have 55 great reviews...5 star in every category with no cancellations that I saw in my brief look. All your guests speak well of you, and Sue, it really doesn't matter what this man says, you have a track record that does speak for itself, so whatever he says he will be seen as coming from that man in 'the Anzac Day march'....he is the only one in step, everyone else got it wrong!!
While I think of it, don't lend guests bikes! It's a noble thing to do but you can be saddled with a liability issue if something happens that involves your bike beyond the perimeter on your property. Your public liability will not cover you once your property is in public space. Even having a damage waiver signed will not always stand up in a court of law...It could be argued that you failed to maintain the bike in proper, safe operating condition. As I said, it's a nice touch but Sue, not worth the risk. Being in Queensland where the weather is beautiful one day, perfect the next, form a relationship with a local hire shop and come to some sort of agreement with them to let your bikes at a special rate....something like that. They have the appropriate insurances, you do not. It's not like family or friends, this can be seen as part of your hosting contract, something for which you are being paid and the law will see this entirely differently. Put the bikes away OK!
To that review, there are three options here:
1/. He will not leave a review at all! Many who are preopcupied with themselves don't. They are that busy with themselves that they either forget, or can't be bothered, and even more don't understand how important reviews are to the Airbnb system. Be prepared for the fact that he may not review you.
2/. He will give you a poor review and will list all his grievances and how he felt they should have been handled.
3/. He will leave you a good review because although he had issues he liked you, you got on well and people do not like fighting with people they like!
You seem to be sure he is going to give you a poor review! Is that because of the heat, the cockroaches, the bike thing...physical things, or have you come to have a poor relationship with him? Have you given him reason to become angry with you rather than the listing? I say this because, if he likes you and got on well with you, he may just gloss over these things and still give you a good review....'The granny flat was hot but Sue was a nice host who went out of her way to please me'....or, if he didn't like you....'Everything was wrong with this place, it was hot, the bike didn't work, there were bugs everywhere and the host was not cooperative'! How you parted will give you a good pointer as to how he will review you.
Sorry about this but I have to go and organise some food for todays deliveries, more later.
Cheers....Rob
