No payout received from December

[Dave-and-Annette0]

Hi.  We also hosted a family in December and on our account it says "payout" ... however, it is not in our bank account and I cannot contact anyone from airbnb - every email I try just bounces back.  Does anyone have an email address or telephone number that I can contact to find out where the payment went??

[Kirstie]

Hi @Dave-and-Annette0,

I'm sorry to hear you haven't yet received your payout.  As it has been over 10 days since your guests checked in, you do need to contact Airbnb about this -  this Community help guide explains the best ways  to get in touch with them (including via Twitter, Facebook and phone).

Just to let you know, I have moved your post to a new thread, so that it’s easier for others to find. I have also given it a title, please let me know if you want to change it!

I hope you will receive your payout soon!

Kirstie