Hello @Isabella15,
Welcome to the Community Center. I am sorry to hear you are experiencing a problem with this.
In terms of getting in touch with the Support Team I would recommend you take a look at the Community Help Guides (which have been created by hosts here in the CC) which includes a range of useful information including a guide on the different ways of how to contact the team. You can also use the search bar in the CC and type in 'contact' and a large amount of information in discussions will be displayed.
Also, as your post is publicly visible for safety reasons I have removed your public information (email address) from you post.
I hope this is helpful.
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.