My flatmate and I are gay, which up until now never has been a problem to any of our guests. Unfortunately our current guest turned out to be presenting himself as extremely homophobic. Not just did he feel the necessity to point out which one of us according to him looked and sounded “more gay”. Another example of his highly inappropriate behaviour is that he informed us to be very afraid of getting diseases like HIV and therefore asked us how often we did have sex suggesting that gay guys performing sex always carry diseases. I guess I don’t have to mention that HIV doesn’t get transmitted via sharing the same flat as a homosexual person, etc 😉 .
However we find his generalized statements to be very offensive and disrespectful towards our personal feelings and believes and are beyond uncomfortable having him over. We don’t think that whilst he is at ours our job is also to educate him on being more respectful and tolerant when as far as I remember taking part in the airbnb experience is exactly not to be discriminative in any way when it comes to peoples race, colour, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status etc. in the first place.
He just arrived and booked the whole month but I want to cancel his booking immediately as in my opinion it is unbearable to have someone around who violates basic rules of human interaction (as mentioned above).
Unfortunately I don’t see that I will be getting any support as the cancellation rule for hosts doesn’t include violation of the most basic of airbnb’s policies, which is its nondiscrimination policy and which I as a host obviously was very happy to agree with. Instead as a host I will be facing penalties for guests violating the nondiscrimination policy doesn’t appear to be a valid reason when cancelling a booking.
I’m so ready to cancel his booking, but I won't accept the penalties either because I don't see why we should be punished for being open and tolerant when the guest isn't.
What is the smartest way to deal with it? Anyone having similar experiences?