@Mary75
I stipulate in my listing that I provide soap and shampo. So, I do. It is a service that I have factored into the price of my rental.
Since, I too, am renting full housing units only (not shared accommodation), I provide 3 rolls of toilet paper, one set of 10 trash bin liners, one big kitchen paper roll, and your usual dishwashing detergent.
I never expected the guests to replenish any of those at the time of their check-out. But soon enough, the guests started 'commenting/complaining' that they wanted more toilet paper, more kitchen towels, etc. Basically, they wanted more of everything... (That unbeatable sense of self-entitlement...)
For some unfathomable reason, my guests must have believed that I produce the kitchen towel rolls, toilet paper, etc., in my garage or that I have a paper mill and get them FOC? Sadly, they have been wrong!
I amended my House Manual to state that we provide a limited quantity of the aforementioned items for all guests at the time of their arrival, and that should they need more, they simply need to do exactly what they do at their own homes: go to the supermarket and buy the items needed.
So far, a few guests thanked me very much for giving them such clear instructions.
We are all only human, and a few guests tend to confuse your regular Airbnb with fully serviced hotel rooms and suites where all such items are provided on the daily basis. Setting the record straight seems to be a good, productive policy!
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