I have to say I am starting to get really upset with Airbnb and the lack of protection it offers to hosts from guests with unreasonable expectations.
I recently had guests stay for four days with next to no English. Even using google translate was hard as it didn't really translate particularly well and I was often scratching my head as to what my guest might have meant.
This guest ignored my advice to eat before checking in, insisting they would check in immediately. They arrived at 10.30pm, checked in and then asked where they could eat. Out of kindness I made them chicken sandwiches and crisps.
Then we had god awful weather and they bought a cheap umbrella which broke. They then used my umbrella and swapped their broken one for mine...checking out with my umbrella and obviously hoping I wouldn't notice the swap. I did and immediately raised the issue.
In the meantime the guest write a review with the usual insipid meaningless comment while in the background knocking stars. He gave me a three overall in particular noting under accuracy that the property and room was small and not as expected.
I'm absolutely fuming and angry that I have to accept this review despite clearly noting in the description and in pictures what is available.
Airbnb say it's the guests opinion and therefore valid. I find that totally ridiculous. So can I book a cheap room and then when it isn't the Hilton rate it one star? This whole situation with reviews is ridiculous and guests clearly know how to dupe the system.