I think AirBnB has lost sight of the type of people hosts are. We are giving. We are generous. We are inviting. We are probably on the more sensitive side of the spectrum (not cry babies, but sensing that people need something, and generally being happy to provide it). We are warm. We are nice. We are only human, and we try to be good ones.
So why does AirBnB sending punishing, threatening messages to us when we lose a star for something (and don't let us see what the star was knocked off for), or because maybe we need to deny a person who seems sketchy, or because our lives get busy and it takes us 24.2 hours to respond to someone? Why do you encourage guests to tell us what went wrong instead of informing guests that if something is not to their liking, they should tell us to give us an opportunity to fix it?
And it's painful for me to review guests, because they too make mistakes, and sometimes rub us the wrong way, and it pains us to feel like we need to publicly share this -- ON THE INTERNET -- when maybe they were just having a bad day, or travel was rough, or anything. It's weird -- we are essentially rating them as people as then putting it online, and they do the same to us. And often, we only have a few minutes of meeting these people and assessing them. I think in our internet world of ratings and likes and numbers, numbers, numbers, AirBnB has forgotten that it is a COMMUNITY. Please bring some humanity back into the emails you write us, treat us like good people, and make the rating system more positive. We definitely don't need more negativity in this world