@Dunny0 @Margherita29 @Robin @Huma0 I'm so plesed to see this discussion is still continuing and your are all continuing to echo my sentiments.I Agree with you that Airbnb seems to be loosing the plot with regard customer service to the hosts.
Dunny your comment:
There is also a clear generational or behavioural divide. Older folks used to communicating in discussion like
to have prior contact. They don't require so much automation. Younger people who have grown up in the Internet age
using the minimized language of Twitter, uncomfortable face-to-face, depend upon computers, buttons, automation.
Instant Book is for them. We do all we can to avoid the latter, attract the former. This is spot on, thank you for putting it into words.
Hospitality is a challenging occupation, getting the 5 star reviews consistently is possibly beyond possibility when there are "narky" guests... those that nothing pleases....those who think the review system is so they can find fault, any fault, there has to be a fault, this place can't be perfect, it is in their psychic 🙂
We as a collective do need to appeal to ABB to return to their original concept, Hosts willing to share their space; in whatever format it is offered; with the guest - both who seek to meet nice people, share their patch and experience living like a local when travelling, whilst staying safe.
Look forward to the continued discussion.