Dear Hosts!
I had a guest (new Airbnb user) try to book one of my properties. The guest was uncomfortable to put so much information online, as he runs a big business and having so much information on the internet can be detrimental. After some thinking, he completed all the necessary verification steps. Then Airbnb system asked him to upload a video and he just gave up.
When I was reading online about the "video" piece, I found that Airbnb requests users to upload videos if they do not have a social presence. I agree that it is hard not to have a social presence in today's world; but everyboddy has an active social media presence. I hardly use social media for privacy reasons.
Ultimately, I had to call Airbnb's customer service (1 hour wait time) and request them to speak to the guest and sort out the matter. The matter was resolved and the guest did not upload a video on Airbnb.
Has anyone hosted guests based on the videos? Do you feel that it is an 'effective" way to screen a guest?
Looking forward to the comments on this.
Regards,
Casadell