I while ago I tried to contact Airbnb, and after a long, frustrating time searching through your irritating help sections, I eventually figured out that I could not email you, and I had to phone you, and finally I found the number. Then a week or so ago, I needed to do so again. Unfortunately I could not remember how. So I wasted another twenty frustrating minutes trying to do it again. And then today, I wanted to just find the phone number and again, I wasted another 10 minutes trying to find the numbers. Yes, I have now bookmarked the page.
Why does Airbnb make it so hard to contact them? Because they know that if they make it difficult, they won't have to pay ten bucks an hour for someone to help us because some of us will just give up in frustration and do something else. This is an absolutely disgusting policy and anyone here should be insulted by it. It wastes the time of all of us, and is deliberately frustrating. It's supposed to make us give up.
Airbnb: stop deliberately wasting our time. Put a few of those billions of dollars into actually providing the service which you claim to provide.