@Danielle476 To follow up, if you edit your description it seems to clear the issue but there are a high percentage of listings not showing up...

Hi Lizzie,

Thank you. At least we know someone is listening to our concerns.

I had to battle logic with airbnb call center as well as chat support almost all day to try to get my message across, to no avail. That's why I went on the community board to state my case.

I sincerely hope that airbnb management and engineering take a serious look at the issues we listed.

Please indulge me in reposting what I last sent to your help support chat as well as a reply to a call center manager:

Airbnb Support
8:08 AM
Have you tried searching your listing with specific dates, filters, and amenities specific to your listing? The screenshot you provided with the last agent didn't show you plugged in anything else.
Ludmila
Ludmila
9:16 AM
Regarding your solution of filtering dates before a search to show all available rentals in a particular location:
Consider this scenario:
A customer has 7 days of vacation planned, for example, Nov 23 - 30. So customer searches that location for these
dates.
Let's say my listing is booked until Nov 24, so only
Nov 24- Dec 1st is available. Therefore according to the filter my listing would not be show on the listing.
So the customer would not see that my listing is available because only 6 out of the 7 days desired.
he/she would have missed my listing all together even if it were the best option for his/her desires.
Therefore, Airbnb and us would have missed out on the earnings.
Is this how you claim Airbnb is designed?
This is not how I have typically search for vacation spots since my vacation plans are always flexible with dates, but more subject to taste and choice.
Ludmila
Ludmila
10:43 AM
By comparing point roberts, wa searches on airbnb and vrbo before putting in any date filters, here what I findL
Airbnb - no filters: point roberts, wa shows a scant 5 visible prices on the location map, BUT it shows at least 11 prices for Tsawassen, BC, which is a nearby, not the target, location
VRBO - no filters: point roberts, wa shows at least 22 prices,
but no Tsawassen, BC listings.
Is this how Airbnb intend to compete with your competitors?
Does this filter strategy (or bug) to show
random results
if no filter is applied make business sense?
This is not how I have experience on the Airbnb website in the past 2 years until now
Ludmila
Ludmila
12:20 PM

@LizzieHi Lizzie,

any update on these latest glitches?  My listing remains gone from the map; the editing of the descriptions seems to only work for some.  😕

Sorry to hear this @Ann489. I've also highlighted all the names of the people experiencing this here, back to the engineers. They are still looking into it at the moment, so I don't have any update to provide as yet. 

I was hoping the workaround may help in the meantime, but alas it appears not for everyone. I'm closely following this with the team and am hopeful I will have more updates to share with you and others here shortly. 

I'll keep you posted.

Lizzie

Hi @Lizzie , not sure if this is helpful but this has happened to our listing as well. We were regularly at or near the top of search results until last week... then whatever happened, happened to the platform/search algorithm and we've completely fallen out of the results. I did try to fix things by editing our description but that didn't help. I've tested things searching in an incognito browser and often times, not only are we not in the results list, we don't even come up on the map, even when you zoom all the way it to seeing the outlines of our condo complex building. It's frustrating, as our condo is in a ski town and this is prime booking time for us.

@LizzieThe workaround worked for me. I do see that all "entire homes" listings in my area are back online, so presumably whatever has been done on the back end worked 🙂

Aww great to hear it, thanks @Jennifer1421 for confirming and sorry you experienced this. 

I hope you are having a good day. 

Lizzie