Airbnb’s Director of Community Engagement answers Hosts' questions
Platform Update has made my listing disappear!
14-11-2019
11:42 PM
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14-11-2019
11:42 PM
Platform Update has made my listing disappear!
Hi All:
Have just noticed that the platform has gone thru a bit of an update, which has changed the appearance and format of our listings. Sadly, when I do a generic search for my property type (ie, no dates) my listing no longer appears. The geo locator seems to be working, because if I search for an "entire place" with any of my available dates, it pops up, and is in the correct spot on the map.
Have contacted support, and have been passed off to tech, so am waiting on them. Anyone else get bumped off with the update? Can anyone make any suggestions for a fix?
I seem to remember @Susan17 having trouble with geo location...does this sound familiar, Susan?
14-11-2019
11:42 PM
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82 Replies 82
15-11-2019
04:04 PM
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15-11-2019
04:04 PM
@David-And-Bobbi1Try editing your "Space" description. Doing so may make your listing re-appear.
15-11-2019
04:06 PM
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15-11-2019
04:06 PM
I've been scratching my head all week trying to figure out why I didn't have any bookings for the first time, ever. This is likely the reason, thanks for bringing it to our attention. Do they not realize when we lose money, they do too? Good grief.
15-11-2019
04:11 PM
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15-11-2019
04:11 PM
@Danielle476 To follow up, if you edit your description it seems to clear the issue but there are a high percentage of listings not showing up...
15-11-2019
04:23 PM
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15-11-2019
04:23 PM
I've updated my CX support thread to let them know that editing the listing seems to be a workaround, and have asked them to pass this along to the techies. (I also suggested that an update from Airbnb wouldn't go amiss, but I'm not holding my breath).
15-11-2019
04:23 PM
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15-11-2019
05:24 PM
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15-11-2019
05:24 PM
Yes I have edited my listing ( space again) and it has fixed it for me. Thanks for help.
Unfortunately AIRBNB were unable to help me just kept trying to persuade me that's how it should be !!!!!
15-11-2019
05:24 PM
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15-11-2019
07:04 PM
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15-11-2019
07:04 PM
This is my recent help support conversation with airbnb