I am a long-time Airbnb host and I just spoke with a representative about a situation regarding my house. My house is not showing up in any standard search results currently because apparently my response rate is subpar. The Airbnb employee was incredibly friendly and after he looked back in history at my response times, he was bewildered as to why my response rate was indicated as subpar instead of excellent given that I have a long history of providing prompt responses. The Airbnb employee could easily see my track record of quick responses and he could not make sense of the situation. He then suggested it could be a result of the way Airbnb's algorithm calculates response rate. He was baffled that this was happening though. As a result, now my house is not showing up in any generic search results in the area in which it is located. This will no doubt dramatically reduce my ability to rent our house. The kind Airbnb employee suggested it was a flaw with the Airbnb algorithm and he was remorseful when he indicated that there was nothing that could be done about it. He said I would simply have to wait until the next date in which the algorithm reassesses my response rate, and then hopefully my house will again appear in the list of standard search results. This will not occur until next month though. Sometimes algorithms need tweaking to ensure they are working properly. As a loyal Airbnb host, I kindly request that Airbnb reconsider this algorithm and address this flaw.
