You're the expert. Let us know how we can make hosting easier.
I would like the hosts to understand the repurcussions of cancelling someone. Because of the glitch in their system their rep told me, sometimes one of my spaces opens up. I have to monitor it daily. Twice someone booked a room that was booked. So, I cancelled them. This is in a 6 year period of time. So I was not able to be a super host ever. They
Up to now, the Verify Request is a requirement that works to all or none guests.
I prefer to not having set to access a bigger market and gain more reservations but when I got a suspicious inquiry from a guest that I don´t feel fully comfortable I would like to have an extra button to ask for verification on that particular guests in a way that he w
I just had an alteration that was quite significant. It went from 10 days to 3 days and its only 2 weeks until they arrive. In general I want to be acommodating but I also believe this should be a fair transaction for both guests and hosts. I accepted it but have now been thinking, was this a fair transaction for me as a host?
AirBnB have a cancell
I want an easy way to block dates farther than 2 months in advance. I intend to offer great last minute deals to fill gaps in my schedule but only within 2 months.
I would like an easy way to auto block dates out paste 2 months and have them open up one day at a time.
Is there something like this besides going in and manually blocking each of my
Dear Brian CEO & HOC
In the software industry, its normal practise to pay a bounty to engineers who find errors in computer code (bugs, not to be confused with the other sort of bedbugs that are now appearing on the Airbnb site), even the mighty Apple have started doing it!
That Airbnb put in place such a bounty to tract down and
As many hosts have pointed out it is often vital that a guest understands something in particular about a listing before booking it, and sometimes there may be something slightly different about a certain interaction that needs to be agreed upon.
A couple examples:
1) A guest is arriving the same day another guest is checking out and we need them to
I would like for people who have rentals in my area to find me as a Co-Host. I am successfully doing this in Myrtle Beach's north end. I think it's a good idea to help more people host through AirBNB. Co-Host service listing :-)
Why does Airbnb make it so darn difficult to get a question answered?
Sure they like their rabit hole scripted "help" options, which only serves to lower their administration costs, while their entire business plan is making money off the fact that we are willing to host through their site, they are not offering the services we need to make that ex
Recently there has been some media buzz about Airbnb´s sublet feature
This feature is supposed to focus in bookings longer than 30 days.
I am very interested in this because, as a host I focus on long term stays.
I rent my property, using Airbnb, in a university city in Spain with a lot of international activity.
Most of my
I think the category "Location" should be dropped altogether. And because I don't want to present a problem without also offering a solution, I think that if Air BnB insists on having a 7th category, "Location" should be changed to "Safety".
The reasons are -
1) No matter how well you explain the category, some guests don't take the time to underst
The guest sees hosts' star ratings, but we never get to see how the guest has been rated by past hosts. Both sides should get to see how they have been rated and the percentage of thumbs up to total stays.
Also, implement a "Super Guest" badge for guests who have received 80% 5-star ratings, have prompt response time, etc. Similar criteria to a Supe
Guests so often give a lower than 5-star rating for location because it's not midtown or in a more posh area while they consciously chose it because of lower price or availability.
It's awful and STRESSFUL for hosts to repeatedly get dinged for this.
And that juvenile Airbnb alarm sign apearing after several -5 stars is just insulting.
Let's just dro
Making IB mandatory works against everything that initially made you great and different from other booking sites.
It takes away the personal touch of letting guests into your home. And it doesn't fit the story of how Airbnb was conceived, and even tends to make a mockery of it.
It's also flawed in that a host can either open themselves
My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi
Replace the individual star ratings with a simple thumbs up or down, as in would you recommend/not recommend this guest/host? Eliminates all the issues with getting a 4, or 5, or only a 3. Was is good? Thumbs UP!
Very very simple and streamlined.
When you search AirBnB as a guest, you get this pop up now:
The button text is "Show Instant Book Listings". But at this point, Instant Book listings are already shown. What it actually does is HIDE listings that don't have instant book turned on. It even hides listings that have instant book turned on only for guests with previous successful
This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system.
20 likes of a topic gets Lizzie to actually read it. We all want our home descriptions back. We have lost all personality with this change.
SO folks, please like this and pass it around. The subject is on a couple of boards, but not enough individual likes to work.
I think AirBnB has lost sight of the type of people hosts are. We are giving. We are generous. We are inviting. We are probably on the more sensitive side of the spectrum (not cry babies, but sensing that people need something, and generally being happy to provide it). We are warm. We are nice. We are only human, and we try to be good ones.
If a host is not acting on their own behalf, this should be noted on the listing profile somewhere. If their property is being administered by a 3rd party property management company, it should be absolutely transparent to the guest that the person in the picture is not really their "host".
I would not want to stay at a property where I had to go
I have been hosting for over a year and ONE TIME I cancelled a researvation. Now, I can't be considered a superhost for a whole year. That's harsh. Especially when guests can cancel at anytime with mostly no penalty at all. I've been left out to dry more than once because of this. I know I can raise my cancellation policy, but I don't want to punis
To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like:
- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...
- Some people never give 5 stars, because it's overdone to d
First off I am very happy to see there's now an official place for host feedback and featuer suggestions.
I have voiced this concern before and I will say it here again. Hosts need a safe way to block people from contacting them or booking their listings if they have instant book turned on. I have this guest who i have hosted before and do not wish
If the community senses a person or group of persons up to not good in a message we should be able to flag it in such a way that the community itself can be aware of it not just people behind the scenes at Airbnb.
A safety meter can raise from green, yellow, in which hosts can see. Whereas the Airbnb team would be the ones who can read the specif
I'm fine with the "overall" stars to the public, but it would be nice to know the exact stars left by each individual reviewer so that i can improve as necessary.
For hosts who like to use Instant book, then this is a good system for them. However, I like to know who is coming into my home, but more importantly, the room is not always avaialble for use as Airbnb accommodation. I have friends and family who come and stay with me, or I go away. I need to be able to control of the spaces in my house and who I
After several emails and phone calls I have finally established that I have been unfortunate enough to be one of the selected new hosts who apparently have to accept instant book on any listing I create. I categorically refuse to accept this and have therefore unlisted the holiday property I was intending to add to Airbnb's portfolio.
You cleaned for 2 hours on top of your regular 8-5, and finished washing & folding five loads of linens from the last guests. New guests are happy in their clean beds and you're snuggling down into yours for some well deserved sleep. Just as you're drifting off, the signature Airbnb noise rings out. It's like a bat signal to your brain
Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature
Potential guests get a lot of insight into us as Hosts, how about a little insight into them? We can see when they joined, what has been verified, and that they have X number of reviews, but not much else. I'd like to know:
1. How many times they've stayed at an Airbnb host home before (not just how many times they've been reviewed)?
2. What is t
Please add "incorrect number of guests" to the list of reasons a booking may be declined.
I often need to decline a request to book because the number of guests is incorrect. I have to decline and tell the guest to resubmit their request. When I decline there is not a good reason to select...."not available", "not suitable", "waiting for a better
As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.
It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable. I propose two refinements.
No. 1: MO
these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.
How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions
Currently only a Hosts profile page will show how many average stars that person receives.
And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.
So then whats the point?
A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".
I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a love
Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c
I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun
I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are, not som
When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?
Response from Airbnb
We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine
For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.
I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in
AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes.
Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,
I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.
Too many posts in CC are about this and the extra work they had getting the stink out before new guests.
Airbnb does not have hosts' backs by not taking a portion out of the security deposit.
Why? Smoking in a non smoking hotel room is punished by a
Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this! I have noticed that contact phone numbers of gue
I would like to see details of all guests listed on the booking (with agest of those under 18).
Response from Airbnb
Today when a guest books we require guests to tell you how many guests are coming, and we recently improved this by requiring guests to tell you how many children and infants are coming as well (you can always state that your list
I think BnB shouldn't make it mandatory for some new hosts to use Instant Book. This has led to new hosts having to take on unsuitable, guests or being penalised because they don't understand the system and cancel guests who aren't a good match. It has also led to concern from existing hosts that it will be made mandatory for all hosts.