It seems like a lot of questions end up in community center that aren't best answered by hosts. It would be nice if there was a way to just flag those as needing attention from Airbnb staff or something like that.
The community does a great job answering a variety of questions, but I've been surprised by the lack of customer service presence in there. This would be a great way to bring attention to topics other hosts are unable to answer.
I have problems with my next reservacion in September. I couldn't cancel because the cancellation policy is strict. I been trying but is impossible to communicate with a real person in airbnb. Any suggestions? The host is very tricky and I feel that she can reach her when we arrived. The room was listed for two and I reserved, two day after she modified and asked for more money even though I wrote before saying that. She told me she understood my friends was going to stay in other place. I push the wrong bottom and I didn't decline.
I just noticed in the options drop down I can "flag inappropriate content" so the infrastructure is basically there - we just need one more option that is like a flag for customer service.
@AnaBertha0, this is a forum for new ideas only, you need to pose your question in the general host forum as you will not be seen here. Also you are in the middle of a question. You need to start a new topic, not write it as a reply.
