Airbnb gives 2 major advantages to TripAdvisor/Flipkey - changes to REVIEWS and RENTAL TYPES

[Gregory11]

SUGGESTIONS FOR AIRBNB MANAGERMENT

A great idea is to separate Commercial and Non Commerical accommodation i.e. Hotels/ Resorts/ Hostels from home stays like apartments/ condos/ houses/villa - 

the more RENTAL TYPE options for potiental guests the easier quicker and hasel free the whole searching experience will be.

IDEA for Airbnb is to JUST COPY Tripadivor/Flipkey - see below is a copy from their  website in comparison to what Airnb has or in reality what is left after recent  deletions.

See below a copy of both for yourself as a comparison !

I am a Super Host for 2 Airbnb Properties.

Airbnb has failed to be logical by going backwards and getting worst NOT better by :-

 1. not supply all hosts with a list of the guest Review questions and actively inviting constructive objective feedback to their proposed changes - but rather just do the changes and not listening. Not listening and doing something to correct the problems about Hosts complaints.  Just having a Host Chat Room for them to vent their frustration but act never respond or act like anyone from Airbnb management ever takes any notice is poor service.

2. checkout and copy Flipkey how their guest review system works and why its simpler and less problematic for guests and hosts.

  whats the point changing some thing for the worst ???

3. for not having in place a system to supply a copy of the reason for the changes OR for Hosts to be able to view the changes. After speaking to 3 of Airbnbs Supervisors - no one can say what the thinking actually was and why it was done - this creates ill feeling with hosts and loss of business to Flipkey due to the frustration.

How about a new Hosts section called "REASON FOR PROPOSED and RECENT CHANGES" with "we listen and invite your feedback !"

5. NEVER responding to direct FEEDBACK to emails sent to Airbnb about "how we could be better " as invited in their "complaints" section. I sent them a copy of these suggestions  over a dozen times !!

6. for not using the correct the web site designers and having them and management NOT accountable for pissing off lots of Hosts.

7. for making me and hundreds of Hosts write obvious stuff a Billion dollar company should already know !!!!!!

8. for REMOVING their RENTAL TYPE guest search option when they looking for a particular type of accommodation. Now all property types apartments /condos - houses/villa - and evey thing else like caves/ boats/ camper vans ect are all in together to frustrate potential guests searching for just 1 particular Property Type.  - why the stupid change Airbnb  ? - again no one knows why !   Flipkey still has this logical RENTAL TYPE option to help guests searching.

TRIPADVISOR / FLIP KEY Rental types

• Any

• Private room
• House
• Apt. / Condo
• Villa
• Resort
• B&B
• Yacht
• Cottage
• Houseboat
• Studio

• AIRBNB -----

  Entire Home

  Have a place to yourself

  Private Room

  Have your own room and share some common spaces

  Shared Room

  Stay in a shared space, like a common room
  Cancel

  See homes                 

Airbnb - it was easier and better before your RECENT CHANGES !! 
Please change it back to the way it was OR copy TripAvisor/Flipkey !!!

[Cormac0]

@Gregory11

My be Airbnb found that giving to many options is prone to error? on both side of the transaction,

I don't know what the differance is between a house and a villa is, or the differance between an apartment and a studio.

Particularly when your going across borders for example in Ireland, what would be regarded as a Apartment in Dublin would be regarded as a studio in Paris and terms in differant countries mean differant things.

Regards

Cormac

The Explorer's Club Krakow

[Gregory11]

Hi Cormac - thankyou for reply.

You missed the main points - most people love time saving options.

If they do as you seem to suggest as get confused with the property rental types options offered then per TripAdvisors options list for potiental Guests  - they can simply select ANY  RENTAL TYPE.

See a copy of it below. All potiental Guests know what they want regardless of their expectations of under the headings properties are offered in to them ! 

The other main point is that because of the recent changes to Airbnb RENTAL TYPE options - potiental Guests looking for a Villa/House must now in look a general heading that contain Apartments/Condos.

It was 2 different lists called Villas/Houses OR Apartment/Condos !

Yes RENTAL TYPE  definitions and expectations by guests can vary from location and country to country - however the more RENTAL TYPE options there are the better.  And options give guests more options to narrow down the endless number of listings in general.

Most potiental guest searching proity are :-

1. location

2. dates 

3. budget

4. number of beds and bathrroms to suit number of guests

5. RENTAL TYPE

6. facilities ie pool location aircon ect

7. languages spoken , Super Hosts ect

TRIPADVISOR / FLIP KEY Rental types

• Any

• Private room
• House
• Apt. / Condo
• Villa
• Resort
• B&B
• Yacht
• Cottage
• Houseboat
• Studio

• AIRBNB -----

  Entire Home

  Have a place to yourself

  Private Room
  Have your own room and share some common spaces
   Shared Room

  Stay in a shared space, like a common room
  

  Airbnb have just in the last couple of days added - the option House BUT with all the Apartments/ Condos are STILL all added in together WHY ???????????????????????????????????????