Hi Cynthia and Chris,
I am coming at this from the other side. I recently advertised on airbnb for the first time after advertising on tripadviser last year. Unfortunately I made two mistakes. I got the dates misaligned causing a two day overlap. In addition I turned on smart pricing and ended up advertising my villa at a 50% discount.
The poor Italian woman who booked my home now thinks that she has been scammed. I tried to redirect het to the tripadviser site, where I have reviews, but this just made things worse given the price differential! Its almost comical if I wasn't feeling so guilty for causing this guest so much stress.
What can I do to recover the situation?
Regards
Fraser