I want to issue a guest a refund however do I have to wait until I recieve the payment from Airbnb.

[Kieran20]

Will the money be deducted form my account and then repaid by Airbnb or will the payment just be cancelled by Airbnb.

[Arlene1087]

@Sarah977 Actually, Airbnb paid for the booking the day before the refund was issued. But a few days later, Airbnb debited the payment for the booking. So I was debited twice, 1st time from my credit card then from my Airbnb account.

[Sarah977]

@Arlene1087  Ugh. Sounds like you get to play with customer disservice now. 

What seems to have happened is that the guest, even though you sent her a refund, also asked Airbnb for a refund. 

You'll have to be persistent and patient in getting this sorted out. Good luck.

[Arlene1087]

Thank you 🙂