Fradulent account use

[Joshua67]

Somebody booked a $1400 (!) trip using my account at this location in Denmark https://www.airbnb.com/rooms/17958161. I've reported the listed and paypal has cancelled the charge—anything else I can/should do? I noticed people had logged into my account from several different locations, so i changed my password as well. I would like to remove my payment methods altogether from the website but it won't let me without first adding a new one. I'm worried I'm going to see a cancellation fee somewhere down the line. Airbnb seems extremely lacking in the customer service department, I haven't been able to contact anybody about this.

[Branka-and-Silvia0]

@Joshua67

you can contact ABB on few ways : https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highl...

It is good that you changed your password. I would change it on my mail as well. 

Go to your account settings and set it to get notifications as soon as someone log in to your ABB from a different browser.

[Cormac0]

@Joshua67

if you haven’t done it already update you virus checker and then do a deep clean on your pc. Then made a seriously difficult password using numbers, letters, and characters if Airbnb allow them.

Regards

Cormac

The Explorer's Club Krakow III

The Explorer's Club Krakow VIII