I came on here to ask if anyone has been going through the same as we are with paused payouts/no payouts. I am shocked to see how many people are going through the same thing and to learn that Airbnb is going through financial difficulties. WHY NOT JUST BE HONEST TO US??? Why put us through a wild goose-chase and bouncing us from department to department and pretending to "escalate our issue" or "put us through to SPECIALISED team" - when all of this is just to just BS.
Since October 2022 I have been dealing with this issue. I called Airbnb on the 18/11/22, 02/12/22, 09/12/22, 12/12/22, 13/12/22, 16/12/22, 19/12/22 and inbetween this and after this been contacting them on AIRBNB SUPPORT - support ha ha ha... there is NO support.
I was eventually told this week when I called the AGAIN I cant call them to sort out this issue I MUST log it on Airbnb Support??? This is absolutely shocking! I have now PAUSED our listings as what is the use of getting bookings but not getting any payments? I have also spread the word for other Airbnb hosts to pause ASAP as they WILL NOT be paid! Had Airbnb just been upfront and honest from the beginning, this all could have been avoided. My time, energy, money has been wasted on ALL the phone calls, messages, etc
Very very disappointed.