@Emily140 Yes, I was asking because a guest cancelled 2 days before her check-in, I was paid out according to my moderate cancellation policy, but I'd like to refund her more (as a reward for her message of sincere apology, and the fact that she didn't demand any refund, plus I rarely get bookings this time of year anyway, so it's not like she tied up my calendar in busy season).
I want to retain enough to pay myself for my time dealing with her reservation (long story, but she said she never got any of my Airbnb messages, and I sent many, no notifications, and Airbnb also tried to contact her for days), but if I send her say, $50, am I going to find that $55 is deducted from my next booking because of service fees and conversion charges (she lives in Lebanon).
I messaged "Jessica" back, thanking her, but pointing out that I'm well aware of how the Resolution Center works, that I'm a Superhost, not a guest (her response was info for a guest, not a host, talking about my "trip") that I had asked specific questions and would please like her to answer them. If that doesn't work, I'll start over with a new CS and word it as you suggested.