We aren't getting any of our requests.

Sarah-and-Jason0
Level 1
Philadelphia, PA

We aren't getting any of our requests.

We've gone from having our listings booked back to back but starting December we haven't gotten a single request. It shows we've had 423 and 22 requests for December but we haven't gotten them sent to us. We believe there may be a glitch or technical malfunction. Not sure how to find out what is happening. 

3 Replies 3
Helen3
Level 10
Bristol, United Kingdom

Have you called BNB to check with them? 

Matt-And-Jeff0
Level 4
San Francisco, CA

We were having a similar issue and Airbnb, via Twitter, stated there is a glitch in the app and check the website for more accurate information. If your website is also    showing inaccurate information best to notify Airbnb. 

Raffaele-and-Astrid0
Level 10
Coogee, Australia

Hi @Sarah-and-Jason0

 

Exactely same Issue! 

 

from Decemeber no requests for Jan o Feb, and the App show that I had recived 20 Request and I had accepted 14 booking. (??)

this number just grow during the month.

I called Airbnb few days ago, but the girl at the phone I think she didn't really understood of what I was talking, anyway she said that from their side everything was ok (I really doubt this) and she will pass the message to the tech dep.

 

For now no updates, I hope that is just a issue with the numbers and not real requests.

 

Raf