@Cynthia-and-Chris1
Yeah, that's what we're confused about. Based on the article, it seems like it should've been applied to his first booking but once his request is approved, it looks like he's going to have to pay the full $400+ without the -$40 in credit. Do you know who we can contact about this? The purpose of booking through Airbnb was to try it out with the credit but even if he cancels the booking now, he'll still get charged the nonrefundable service fee and it just doesn't seem fair. I tried DM'ing Airbnb Help on Twitter but haven't received a response yet either 😞