I have the same problem with Airbnb Trust & Safety. Particularly with a person named PRINCE. My problem is the guest lied, had an orgy on our property, booked 16 people added 10 more, then had 122 without our permission or knowledge. Basically destroyed our property! We submitted ALL the info to Trust and Safety 1 hr. 15 mins. before the deadline, for $9,500 along with the HOST GURANTEE forms, and their employee PRINCE, closed the file, said we were too late in our submission. What the heck!!!! He also thinks he is God! Airbnb is a good company and they need to get rid of people like that, gives them a bad name! They need to either get rid of their Worthless Trust & Safety Dept. and let their caring supervisors handle problems or get better trained help! 13 months later, I'm STILL fighting! This is just NOT right! Any suggestions?? Besides taking Airbnb and the guest to court!?