@Mark
I had similar problems and they were Germans as well, I called them out on their extra guest which didn’t make a blind bit of difference, he stayed anyway so, I bit my tongue and was extremely nice and they gave me a good review, but I explained in my review of them what was going on. The next thing I get a text saying how dare I write such a review and that their review of me would have been completely different had they known what I was going to say. If fact she said she did not want to ruin my business that’s why she gave me a favourable review but she was now going to call Airbnb and complain, I told her bring it on as her story was riddled with inconsistences (aka lies) and in addition to this, I had kept Airbnb fully informed.
So be brave and assert your authority!
I reminded of an Irish farmer who discovered one morning a family were camping in one of his fields without permission, we Irish are an easy-going race so he did not mind so much, what irked him was they left a complete mess behind, the farmer got their car registration and discovered where they lived. A month later the Family in question where highly indigent to find the farmer and his family camped in their suburban garden in the middle of posh Dublin.
So, if you guest’s feel your unreasonable think creatively, there’s nobody quite as indignant as the self-centred and those with a complete sense of entitlement.
