We have a guest who played loud music that made neighbours complain. We tried to call then given phone number was "not is service". We had to talk to AIRBNB to intervene and stop the guest. Now this guest gives us 3* and our average falls below 4.8 just due to one disgruntle guest. One more new guest loved the place and want to visit again but gave 4 * as she thought it was enough.
I don't understand under old standards I had no problem as rule of 10 every 10th guest comes with problems. But to maintain 4.8 is very difficult, at least they should ignore disputed guest rating.
I am no longer in Super host race as no matter what you do, guests have several profiles and you can't win against them.
I believe guest's who break house rules and complain is already lodged against them should not be able to write reviews or Atleast their review should not be counted against Super host criteria.
Now that I lost my title I feel free as I do not bother much what my guest has to say so far I do my best.