Long Term Guest Cancellation

[Alia-and-Paul0]

Hi  - I had a long term guest cancel after one month (for a 6 month booking) last novemeber. According to the airbnb policy, i should have been refunded the guests 1 month deposit since he cancelled early. This has not happened yet and I am still waiting for the deposit. Is there someone that can help me with this issue?

Thanks

[Matthew285]

@Alia-and-Paul0, this is not AirBnB. This is a discussion room for guests and host to chat with each other.

We can offer advice and information, but we cannot look into your account or know anything about your reservations or payments.

For help with the money from this guest's cancellation, you will need to contact AirBnB directly.

[Helen3]

Hi @Alia-and-Paul0

I am sorry I don't quite understand your question?

When your guest cancels, Airbnb will deal with the cancellation. You don't need to refund anything.

And there is no deposit collected, so nothing to refund.

Do have a look at the long term booking cancellation policy on the Airbnb Help Centre.