I have somebody who wants to check in today. I sent her an offer yesterday early afternoon.
In my listing, I have a verification requirement. My future guest wasn't comfortable scanning in her license, which I understand, so I turned that off for her. She couldn't reserve, so we waited 12 hours, which is when this was supposed to expire.
She tried to book again but she cannot because AirBNB continues to request her license. I can't seem to cancel or change anything from my end and I can't send a new request because it says my calendar is blocked with the verification request.
I am so frustrated. I don't know how to get around this and there seems to be no AirBNB phone number in sight. I'm about to lose this rental because she needs to check in today.