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How do I wave penalty cancelation of guest

‎27-04-2016 03:36 PM
Talitha0
Level 2
Olympia, WA
‎27-04-2016 03:36 PM

How do I wave penalty cancelation of guest

 
‎27-04-2016 03:36 PM
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‎27-04-2016 04:40 PM
Donna15
Level 10
Delft, Netherlands
‎27-04-2016 04:40 PM

@Talitha0, via the Resolution Center. 

 

https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-Community-Help-Guide-Request...

‎27-04-2016 04:40 PM
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‎27-04-2016 05:08 PM
Talitha0
Level 2
Olympia, WA
In response to Donna15
‎27-04-2016 05:08 PM

I don't see in the drop box a way to wave the $50 cancelation charge to my would be guest who is wanting to cancel in just two hrs of booking.  I am listed as strick so guess I should stick with it.

‎27-04-2016 05:08 PM
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‎27-04-2016 05:11 PM
Talitha0
Level 2
Olympia, WA
In response to Talitha0
‎27-04-2016 05:11 PM

 
‎27-04-2016 05:11 PM
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‎27-04-2016 06:24 PM
Donna15
Level 10
Delft, Netherlands
In response to Talitha0
‎27-04-2016 06:24 PM

@Talitha0, does the 'offer partial reimbursement' category in the drop-down menu not work for you?

 

 

‎27-04-2016 06:24 PM
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