Hi @Helen427,
This piece of text is part of our house-rules (these house-rules are repeated in our manual):
Guests are required to pay for any breakages or damages to the property and associated amenities, that do occur during the rental period.
Obviously we do appreciate that accidents may happen.
Or there may be a rare occasion of an issue arising, due to unexpected wear and tear (that may occur, even despite our regular preventive maintenance, replacements and inspections).
In case of any issue arising, please report these to us - as soon as possible.
So, we can take the necessary steps to get any issue resolved in an appropriate and timely manner.
With regards to our local caretaker: There is a trade-off to everything.
We pay her roughly twice the rate, in comparison to a regular cleaner.
When she has to go around inspecting every cupboard and photographing everything (before and after each visit). She will charge us for this (and she should!).
Obviously our local caretaker does much more, than what a regular cleaner would.
As she is originally from the UK and therefore native English speaking. She obviously has no problem in welcoming our guests in English.
Most local regular cleaners don’t or hardly speak English (which would make communicating with them, pretty hard for me – or our guests).
Our local caretaker already informs me, when she has discovered something. And even with photo evidence, it is not always easy to get paid by the former guest (when they don’t like to pay for the damages).
Also you may ask yourself: What is the financial impact of a negative or even very bad review!