HOW DO I CONNECT WITH SOMEONE TO ASK ABOUT A PAYMENT WHICH HAS NOT ARRIVED?

[Kate20]

Hi 

I need to be able to speak with someone at Air BnB about 2 payments which shuld have arrived in my account but have not....

Please can some one contact me.

Thank you 

Kindest regards

Kate

[Maria-Lurdes0]

This is a community of hosts, we don't work for airbnb so you'll have to contact support for your question.   If you use the Search bar above and type in "support" or "contact airbnb" you'll find all kinds of info on how to reach them.

Good luck.

[Luis-and-Tati0]

Hi @Kate20

Like already mentioned Airbnb Support doesn’t do much here…

You can contact them via Twitter @AirbnbHelp or you can call them…

United States 415-800-5959
855-424-7262 (toll-free)
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
China +86 10 5904 5310
400 890 0309 (shared-cost)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Germany +49 30 30 80 83 80
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico +52 55 41 70 43 33
Netherlands +31 20 52 22 333
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
Russia +74954658090
88003017104 (toll-free)
South Korea +82 2 6022 2499
+82 808 220 230 (toll-free)
Spain +34 91 123 45 67
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom +44 203 318 1111

[Lizzie]

Hello @Kate20,

Welcome to the Community Center. I am sorry to hear you haven't received your payment, when did you host your guest(s)? It sometimes may get a little delayed due to bank holidays and different banks.

Also, I hope you don't mind, but I have removed your surname from your post as this is publically visible and so for safety reasons I have edited this. I hope this is fine with you.

Thanks so much, Lizzie