I have a guest that made reservations long ago, maybe 5 months ago, and I contacted the guest when she instant booked and let her know the city was reviewing and changing local ordinances and fees. I told her the rate would almost assuredly change to reflect the difference. She said ok andshe would wait to to see what happened.
Sure enough, there was a lot of meetings and I even received notification from AIRBNB regarding the changes to our area. (The SUPER BOWL is coming and the city is cracking down). There are a lot of new requirement, fees and license and insurance requirements that are causing an increase in rates.
I have sent the guest numerous emails and finally she responded and said she understood and that I should "cancel her reservation and refund her". I explained I could not without penalty. I did send her the new rate and she has yet to cancel the reservation on her end. I have since had multiple requests for long term period for people willing to pay the incresed rate and for long term.
I truly beleive she is just holding onto the reservation to be a pain in the neck because of her unwillingness to respond to many of my emails over a 6 week period.
Is there anything that can be done?