Hi Krys,
i agree with you 100%! How much more clear can it be? I find that many guests expect a five star hotel for an inexpensive stay no matter how clear your listings are stated. My own ratings have suffered due to my location in a small town and because I am restoring my 1800s home (Also clearly stated in my listings).
Most of my guests are great and are thrilled to see the renovations taking place. However, there have been a handful who are simply besides themselves because they “didn’t know”, even after we had extensive conversations before their arrival.
I have had several conversations with AirBnB representatives regarding this same issue. They need to do something to help prevent their hosts from suffering the consequences of poor reviews simply because the guests didn’t read, nor question the accommodations, nor did they care until review time.
I feel your pain!