Extenuating Circumstances

[Annick118]

I'm a Guest and I cancelled my reservation under  "Extenuating Circumstances" .

But nobody ask me about documents. Do I just have to wait until someone contact me by email? Or I have to upload them at the moment I ask my host the money refound?

I read in the Airbnb help article "contact us to file a claim". Do someone know the contact?

[Letti0]

@Annick118  Call AirBnB they will tell you what you need to provide.

AirBnB Switzerland +41 43 50 84 900