Discounts and special offer

[Wendy166]

I have a discount that applies for one week or more and another for one month or more

However it has not been applied for my most recent application and when I push the

'special offer'button nothing happens.  Neither of these two seem to be working.

It has resulted in us losing a longer term booking.  Anyone help?

Incidentally how do we contact someone at Airbnb.  I have spent a lot of time looking

and cannot find any help.  Thanks

[Alice-and-Jeff0]

The discounts are automatically applied when a guest meets the criteria for it.  You do not need to do anything.  

A simple Google search will get you a phone number for Airbnb. 

[Wendy166]

Thanks Alice & Jeff for your reply.  The problem was that the discount

was not automatically applied.  It has been in the past but not this time.

So I thought maybe if I send a 'special offer' however when I pushed that

(tried at various times) it would not work.  

I guess I can try to phone Airbnb but am I phoning USA (from NZ) - will try

to find another way around it before taking the phone option.

Thanks again

[Brent23]

Take the phone option, they are always very helpful and understanding. It's not like most support lines, they actually answer and work it out for you. 🙂

[Wendy166]

Thanks Brent, I might have to do that yet.

Appreciate your taking the time to reply

[Andrea9]

@Wendy166

As suggested it could have been a passing glitch.

But in the Special Offer you could have simply calculated the amount for this time and overwritten the automatically calculated amount.

[Wendy166]

Thanks for that Andrea.  The problem though was just that when I pushed

the special offer button nothing happened at all.  I hadn't even got to the

calculating part!

[Ken8]

Airbnb sent me an email suggesting that I add a special 10%discount for a two week period.   Is there a way that I can increase it to a 3 week period?    Also, Is it possible to do that on my own without being prompted by Airbnb?   thanks. Ken