@Joan87 Technically, the payment did get "stuck" but it was certainly held in AirBnB's bank account and it was their fault it was stuck.
I've historically seen a few reasons this happens and in most of the cases when you notify CX they can get the payment "unstuck" pretty quickly. In other cases, as I suspect is in yours, the end of the year processing didn't balance out which caused someone to want to fix it.
1) foreign exchange rates can cause issues, especially if there was an alteration after the initial booking.. If the initial booking was at a currency exchange of, say 2.37 and the alteration is at a currency exchange of 2.36 then the math gets messed up in the system and there's some change left over on either end of the equation so the payment gets blocked.
2) similarly, when there's Occupancy tax collected and there's an alteration, rounding error in the tax can cause this too. I've been told that this specific issue is fixed and shouldn't happen anymore. I've experienced it twice last year but not since then.
3) you issue a partial refund--again, I believe this only gets mucked up when either there is tax or exchange rate issues.
If they're not paying you within a week when you call, call back and ask for a supervisor. My personal opinion is that airbnb should pay you and sort out the pennies later. if you owe them money they can take it back out of a future payment if they underpay you by a small amount they can remit it along with another payment later on, but holding on to a large sum (especially while they earn interest on that money in the bank) because of bugs in their system aren't the best solution.