Cancellation by host

[Nanda7]

Hello Community!

I'm new to AirBnB and need help. I received an "instant booking" for dates that should have been marked as blocked on my calendar. I was able to cancel the reservation and found out how to turn "instant book" off, which was great. But now my calendar is automatically blocked and shows a message saying "to prevent future cancellations by you, your calendar will stay blocked for these dates". The problem is... that not all the days that were originally booked are not available, just a few, but now all of them are blocked and I can't unblock them! For example: the instant booking (made by guest) was for July 14 to Aug 9. I can host from July 14 to Aug 1st, but all these dates have been automatically blocked as unavailable. When I click on the calendar to try to unblock the dates the message above pops up! How can I correct this?

[Ali40]

Contact Airbnb and explain the error - your newness, and not realzing "instant book" is the default until you actually turn it off. Sometimes they take mercy on you and reverse the penalties. Be very polite.

Here are 3 possible ways to contact Airbnb:

1. Airbnb Community Experts
2. Twitter Direct Message @Airbnbhelp
3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts at www.airbnb.ca/help/contact_us

From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.

If you submit a question, you can expect an answer back from a Community Expert quickly. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Community Experts are available 24/7.

1. Contacting Airbnb Via Twitter

The easiest way to contact Airbnb regarding any issues I have is by using Twitter. I usually hear back from them within 24 hours of sending a direct message .

Log into Twitter

Search for @Airbnbhelp and choose "Follow" them (you have to “foolow them to send a direct message)

Send a Direct Message (DM) explaining your issue and wait for their response. Include the email address associated with your Airbnb account and the reservation confirmation code if your issue involves a specific reservation, host or guest. Don’t “tweet” any of this info – use direct message so it’s not public.

1. Calling Airbnb's Customer Experience Line

***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada +1-415-800-5959

+1-855-424-7262 (toll-free)

Argentina +54 11 53 52 78 88

Australia +61 2 8520 3333

Austria +43 72 08 83 800

Brazil +55 21 3958-5800

Chile +56229380777

China +86 10 5904 5310

400 890 0309 (shared-cost)

Denmark +45 89 88 20 00

France +33 1 84 88 40 00

Germany +49 30 30 80 83 80

Greece +30 211 1989888

Hong Kong +852 5808 8888

Ireland +353 1 697 1831

Israel +972 3 939 9977

Italy +39-06-99366533

Japan +81 3 4580 0999

+81 800 100 1008 (toll-free)

Mexico +52 55 41 70 43 33

Netherlands +31 20 52 22 333

New Zealand +64 4 4880 888

Norway +47 21 61 16 88

Peru +51 1 7089777

Poland +48 22 30 72 000

Portugal +351 30 880 3888

Puerto Rico +1 787 919-0880

Russia +74954658090

88003017104 (toll-free)

South Korea +82 2 6022 2499

+82 808 220 230 (toll-free)

Spain +34 91 123 45 67

Sweden +46 844 68 12 34

Switzerland +41 43 50 84 900

United Kingdom +44 203 318 1111

How To Get Airbnb Contact Number If It Is Not Listed Above? (Option #1)

[Kim290]

I have the same issue. I was awaiting acceptance of a Special Offer for a 4 month reservation, they accepted via email, but before they could actually make the reservation, someone Instant Booked  4 days. I cancelled it, not knowing the blocked calendar penalty. 

[Kim290]

To clarify, I cancelled the 4-day IB reservation within an hour of receiving it, and the guest was totally understanding and was able to find other accommodations, since it is four months out. Now the original guest is stuck with making two reservations, with a four day gap, which I won't charge him for, of course. He is now wavering and wants to make only one reservation, with contiguous dates, and I can't say I blame him. Is there anyway to accommodate this longer-term guest? Or have Airbnb take mercy on a newbie? Calling or sending a private tweet message seems like a monumental hassle, while my poor guest waits.....

[Kim290]

To clarify, I cancelled the 4-day IB reservation within an hour of receiving it, and the guest was totally understanding and was able to find other accommodations, since it is four months out. Now the original guest is stuck with making two reservations, with a four day gap, which I won't charge him for, of course. He is now wavering and wants to make only one reservation, with contiguous dates, and I can't say I blame him. Is there anyway to accommodate this longer-term guest? Or have Airbnb take mercy on a newbie? Calling or sending a private tweet message seems like a monumental hassle, while my poor guest waits...any ideas?

[David126]

@Kim290

@Ali40 answered the question, did you read her reply?