Hi All ,
My thoughts are that a review should be a genuine reflection of the experience the guest has had , not something hosts can manipulate or barter for . If the guest was ill , has had to cancel the trip , is out of pocket & then asked for a 5* review then he may feel like he`s being treated unfairly . It has now made him question how genuine every good review actually is . It has , in my opinion , diluted the postive impact a good review has with all the other hosts .
I would have either refunded & asked for this consideration to be reflected in any review .OR not refunded but not expect any more from a guest who was clearly having quite a tough time already .
Im glad they removed the review but Im sorry to hear the bad taste its left in all parties mouths . Its a pity that this guest is likely to view all other hosts as perhaps dubious and the reputation of the site has been marred .