Hi @Kelli8
Not clear on your post. Is this a cancellation where you are choosing to refund the guest outside of your cancellation policy ie give the guest back more than he is entitled to under the cancellation policy he booked under?
If this is the case, this is generous of you and you are doing the guest a favour. In any case just explain to the guest that Airbnb holds his money and obviously you can't return his money as you don't have it. You will only receive his money after his booking was due to have taken place.