Hello @Justina62 ,
Sorry to hear that this is your first experience, but I am happy to see that you are already drawing conclusions. A true professional.
The review is less important now. Claim additional fees directly through the reservation and also contact Airbnb support to do the same. You may or may not receive any money from the past guest or through Airbnb, so don't be disappointed. You might receive something.
Now, about the review. You mentioned that the guest hurried to leave a review, and for their good reason. The only reason for you to write a review is to inform other hosts about this guest; for them, this information might be crucial in accepting the guest. But for you, it won't. On the contrary, any positive feedback about the guest will reduce your chances of receiving additional fees. You have 14 days to write the review, so take your time. If you contact the guest and they agree to pay additional cleaning fees, the review should be different from if they don't even bother to reply. Don't you agree?
I don't leave bad reviews. I simply don't write a review at all. The algorithm should figure out by itself that a guest who consistently doesn't receive reviews should not be matched with properties that have instant booking off. For me, no review is the worst review.
Also, I would like to mention that in the review, you can write whatever you want, but the last question is the most important. It's the only question that is disclosed and not published: "Do you recommend the guest to other hosts?" It has two options: Yes or No. I think Airbnb should offer hosts the option to fill in just this question if they don't want to leave a review for fear of their own safety.