This is a problem I seem to have frequently, guest books, I accept, then later get a message from guest saying they would like to cancel because there is no heating. Normally I would just go ahead and cancel, I am perfectly aware that not having heating is an inconvenience, that is why I rent the studio out incredibly cheap during the winter months, what do people expect to get for 15€ a night?
Monday afternoon a guest booked for Wednesday and asked if it was ok to arrive in the morning, 7 nights, great! The studio has been unoccupied for almost a month so as soon as I got the reservation I go out, open the doors, hang blankets, carpets, etc out to air, I spent Tuesday morning cleaning, put clean linen on beds, when I had just about finished and was making sure everything was ready got a message from another airbnb user "my friend booked you cabin for us. it looks really nice. but i think it is better for summer. he booked to soon. can we please cancel this."... Really?
My question is when guests book do they have to click anywhere saying that they have read the description?
Would you give them a refund just because they didn't like what they booked? I am a bit divided, I do not what unhappy guests, but I also need the money and do not enjoy doing all that work cleaning for free.